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This policy outlines how ChessVeda handles the delivery of digital and physical products. We are committed to ensuring timely and safe delivery of your orders.
At ChessVeda, we are committed to delivering your products and services efficiently and reliably. This policy covers both digital and physical product deliveries.
Activated immediately upon successful payment. Access your account to start using premium features right away.
Available immediately in your learning dashboard after purchase. No shipping required.
Downloadable content is accessible from your purchase history immediately after checkout.
If you don't receive access to digital products within 5 minutes of payment, please check your spam folder for the confirmation email or contact our support team.
Orders are processed within 1-2 business days. You'll receive a confirmation email once your order is shipped.
All items are carefully packaged to ensure they reach you in perfect condition.
Estimated delivery timelines for physical products:
3-5 business days
Delhi, Mumbai, Bangalore, etc.
5-7 business days
Other major cities and towns
10-21 business days
Varies by destination
Note: Delivery times are estimates and may be affected by factors such as weather, public holidays, courier delays, or remote locations. We are not liable for delays beyond our control.
We provide order tracking for all physical shipments:
You'll receive a tracking number via email once your order is dispatched. This typically happens within 1-2 business days of order placement.
Use the tracking number to monitor your shipment's progress on the courier's website or through your ChessVeda account.
You may receive SMS and email notifications at key stages of delivery, including out for delivery and delivered status.
If your order shows delivered but you haven't received it:
If your order arrives damaged:
If you receive the wrong product:
Return Policy: Physical products can be returned within 7 days of delivery if unused and in original packaging. Return shipping may be applicable unless the return is due to our error.
Phone
011 45656929Address
MIDAS 24X7 GAMES PRIVATE LIMITED
512, Naurang House, K G Marg, Connaught Place, New Delhi, Central Delhi- 110001, Delhi
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM IST
Saturday: 10:00 AM - 4:00 PM IST
This policy applies to all orders placed on ChessVeda
We reserve the right to update this Shipping Policy. Changes will be communicated through our platform. For any shipping-related queries, please contact our customer support team.
ChessVeda is committed to providing excellent service and timely delivery.
© 2026 MIDAS 24X7 GAMES PRIVATE LIMITED. All rights reserved.
