Shipping & Delivery

ChessVeda is primarily a digital platform offering online chess services. The following applies: • ChessVeda provides digital services including online chess games, puzzles, tutorials, and tournaments • All subscriptions and digital content are delivered electronically and instantly upon purchase • No physical shipping is required for our core services • Access to your account and all features is immediate after registration and payment • Your digital purchases are available across all supported devices

In the event that ChessVeda offers physical merchandise in the future: • Shipping costs will be calculated based on destination and package weight • Estimated delivery times will be provided at checkout • International orders may be subject to customs fees and import duties • Orders are processed within 1-3 business days • Tracking information will be provided via email once items are shipped • Physical items may be subject to different refund and return policies

For all digital content and services: • Instant access upon successful payment confirmation • No waiting period or delivery time • Available 24/7 from anywhere with internet connection • Accessible through web browsers and supported mobile applications • Content is updated automatically without any action required from you • Lifetime access to purchased content (unless otherwise specified)

For tournament prizes and physical rewards: • Winners will be contacted via email within 7 days of tournament completion • Shipping address verification is required before dispatch • Standard shipping is provided free of charge for prizes • International shipping may take 2-4 weeks depending on location • Winners are responsible for any customs duties or import taxes • Prizes must be claimed within 90 days or they will be forfeited

ChessVeda's digital services are available globally: • Services are accessible from most countries worldwide • Some features may be restricted based on local regulations • Payment methods vary by region • Customer support is provided in English • Server locations are optimized for low latency worldwide • Specific regional restrictions, if any, will be communicated during registration

Regarding service availability: • Scheduled maintenance is announced at least 24 hours in advance • Emergency maintenance may occur without prior notice • Maintenance windows are typically scheduled during low-traffic hours • Service uptime target is 99.9% • Extended outages may result in subscription time credits • Status updates are posted on our social media and website

Your account access details: • Account credentials are sent immediately upon registration • Password reset emails are delivered within minutes • Subscription confirmations are sent to your registered email • Receipt and invoice delivery is instantaneous via email • All communications are sent to your registered email address • Ensure your email settings allow messages from chessveda.com

For courses, lessons, and educational materials: • Video lessons are streamed instantly • Downloadable content (if available) is accessible immediately after purchase • Course materials are delivered through your account dashboard • Updates and new content are added automatically • Progress is saved automatically across all devices • Certificates of completion are generated digitally

When purchasing gift subscriptions: • Gift codes are delivered via email immediately after purchase • Recipients receive instructions on how to redeem their gift • No physical gift cards are shipped • Gift subscriptions can be scheduled for future delivery • Unredeemed gifts can be refunded within 90 days • Gift recipient does not need an existing account

For questions about service delivery or account access: Email: support@chessveda.com Support Hours: Monday - Friday, 9 AM - 6 PM EST Response Time: Within 24 hours For technical issues affecting service delivery, please contact us immediately. We prioritize resolving access and delivery issues to ensure you can enjoy our services without interruption.